But installers made sure we had heat and hot water except during actual installation.
This is a constructive feedback I would give Rich, that is he needs to give better time estimate and needs some assistant who can do the paperwork. That is to say things like invoices, clear estimate breakdown. He needs to communicate the expectations clearly such as what is extra and what is included. This will go a long way. That's why I removed 1 star from the review. We initially thought old equipment removal included oil tank removal, which is not the case. As long as it was made clear in the project estimate it would have been better.
Originally Rich was not part of the Energize CT installer network. Up on my request he registered on it as it is needed for CT residents to claim any rebates, which was nice. This was one of the main decision making criteria for the project for us, the other being price.
Project came with 1 yr workmanship warranty and 10 yr parts warranty.
It's been 5 months since the installation. However, Had one issue with the heat pump not producing enough heat, which was a result of adding low refrigerant level during installation, Rich sent his team member Matt, who diagnosed it and took care of it. So far all is well.